For clients who prefer to pay as they go, BranchServ offers its OnDemandSM service solution. OnDemandSM clients have access to industry-leading service due to our team of highly experienced technicians and our extensive parts inventories—and at discounted time and material rates.
OnDemandSM Trained and Experienced Technicians For First Time Quality
BranchServ’s Technician Training Facility on-boards field technicians with an expansive product-specific curriculum, and ongoing classroom and field training ensures that we support your institution with the very best and brightest. While our average technician has more than 20 years of experience, our base is supplemented via our state-of-the-art Technician Trainee Program.
In Your Footprint For Fast Response
BranchServ’s in-market call centers utilize Field Service technology from Microsoft to optimize routing and workflow. Furthermore, our CSRs have real customer and territory ownership, and a strong understanding of each technician’s skill set to support appropriate assignments. This combines to ensure the fastest response and the fastest resolution.
With the Right Parts & Equipment For First Time Completion
Extensive parts inventories are maintained in our vehicles, at local service centers and at our central warehousing facility. And Field Service Technicians are fully equipped with all of the tools necessary to perform both standard and emergency service calls. Every Technician is supported by the BranchServ field service network, including our state-of-the-art central lock, key and machine shops. And local BranchServ Service Centers can deploy mobile equipment to job sites within hours for large-scale projects as needed.