As a component of the TotalServSM program or as a stand-alone option, our BranchPMSM program leverages proactive equipment care to optimize the efficiency of branch equipment, maintain standards and enhance the end-customer experience.

Through structured preventative maintenance programs, we can catch minor problems today—before they become tomorrow’s equipment failures—reducing the overall costs of equipment across the branch network.

BranchServ’s BranchPMSM program provides:

Preventative Maintenance
For Minimal Downtime

Structured preventative maintenance ensures that we catch minor problems before they become tomorrow’s equipment failures, reducing equipment downtime for enhanced operational efficiency. A comprehensive BranchPMSM program is an essential component of the TotalServSM approach and includes:

  • Annual Inspection. Features a detailed 150-point inspection covering every operating and wear component of the branch’s security equipment inventory*.
  • Equipment Cleaning. Includes a wipe-down of all customer-facing equipment to ensure that the branch presents the best possible appearance to end customers.
  • Digital Image Library for Installed Base. Enables bank facilities managers and security professionals at headquarters to better ensure compliance to bank standards at the branch level.
  • Capital Budgeting/Equipment Utilization. Intensive annual records review highlights opportunities where equipment investment/upgrade is justified by projected payback, and where it is not. Supports optimal branch efficiency.

*Note that automation equipment is covered by BranchPM only where a TotalServ contract is in force.

BranchPMSM clients are automatically enrolled as OnDemandSM clients providing priority access to our vast client service network, expert field service resources, all on an on-call basis, with special discounted service call rates.