Banks and credit unions are now charged with re-evaluating their operational models in an effort to meet evolving consumer needs, support health and safety in their branches, and achieve some semblance of normalcy in a world that is anything but. As such, both equipment and service needs are expected to shift. At BranchServ, we understand that our ability to address FI challenges is critical to our mutual success. We remain dedicated to being here for our customers when they need us the most.
Supporting the Increased Demand for Drive-Up
The drive-up, once labeled as ‘old school convenience’, has had a renaissance in popularity. Most banks and credit unions would agree that drive-up equipment has been an unexpected workhorse in 2020. As such, even in recovery, financial institutions nationwide are including the drive-up as an essential part of business continuity plans. But what if your drive-ups need attention? BranchServ steps up to the plate with drive-up service that is exceptional in terms of response times and first-time fix rates. Too far gone to be fixed? Looking for an upgrade? We also have a multi-vendor portfolio to meet any and all of your new equipment needs.
Customer Facing Technology To Position You for Success in the Post-Pandemic Banking World
The branch transformation discussion has accelerated in response to the COVID-19 pandemic. As a result, customer facing technology is more important than ever in the banking landscape. BranchServ has a full suite of possibilities for your consideration. This includes breakthrough advanced terminals from Nautilus Hyosung with core integrations that facilitate a ‘self-service first’ approach, thereby reducing reliance on call centers for video back-up.
If you have used this pause to take a good hard look at your branches, it might be time to consider a refresh to update the look, feel, and functionality of your retail space. BranchServ is collaborating with a national design and build firm, LEVEL5, in offering a free, no obligation assessment of your branch(es) to identify opportunities for improved design and equipment. Budgets and timelines provided with no commitment from you.
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New Products to Consider
Who would have ever thought that sneeze guards would become a branch fixture? This is only one of many new products from BranchServ offered for your consideration in support of enhanced branch safety and hygiene.
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