Culture

BranchServ is an employee-owned entity (ESOP), therefore our personnel are fully invested in the outcome for our customers. Your success is our success.

The culture at BranchServ is one of service.
We are committed to:

  • S

    Solutions

    BranchServ takes a customized approach to your institution’s security equipment and service to deliver a real solution and ensure that we optimize your results.

  • E

    Encompassing all phases of the customer experience

    BranchServ is “customer centric”.  From sales to service, you are our focus.  This is reflected in all of our touch points with your institution.  We serve you well and with expedience.

  • R

    Responsive innovation

    BranchServ is an ‘out of the box’ thinker when it comes to innovating to meet customer demands.

  • V

    Value delivery

    BranchServ delivers real value for your investment, and partnering with us will save your institution time and money.

Our Values

  • Execute with passion, always maintaining the highest ethical behavior.
  • Unwavering support of our customers & peers.
  • Act with courage, challenging the status quo and finding new ways to grow company and each other.
  • Being present, connecting with transparency, dignity, and respect.
  • Delivering our very best in all we do, holding ourselves accountable for results.
  • Collaboration – leveraging collective genius to winning.

Executive Team

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“Before coming to BranchServ, I worked for our largest competitor where I was measured on how much revenue I generated from a service call. That often put me at odds with what was best for my clients. At BranchServ, I am measure only on customer satisfaction. That puts me completely on the customer’s side. If I can save the customer money by fabricating a part for a piece of out-of-production equipment, then I have the resources and corporate support to do it.”

- Jonnie Hill, Territory Manager, BranchServ employee since 2005 (97.5% First-Time Completion)