Careers - BranchServ

Dyanamics CRM Adminstrator, Bethel CT or Richmond VA

Dynamics CRM Administrator will be responsible for end user support and administration relating to our Dynamics instance.

Roles and Essential Duties:

Perform CRM administration and configuration activities based on business requests/needs.
Research, diagnose, and resolve CRM and related technical issues.
Identify question/issues raised by user community in CRM and Research, diagnose, configure and resolve CRM and related technical issues.
Make configuration changes in the environment to add functionality, address new feature requests, and take advantage of new functionality released during upgrades.
Work with project management team to develop overall scope and work plan for implementing requirements.
Partner with Stakeholder Teams to analyze business needs presented by the user community and recommend technical solutions.
Identify CRM opportunities that enhance cross platform integration with Microsoft Dynamics 365 and other dependent applications as needed.
Own the delivery of assigned development and configuration projects.
- Pretest developed functionality before have the stakeholders test for final approval.
Identify issues that need to be escalated to Tier III Third Party support vendor.
- Escalation to our Tier III third party support will require documentation of the issue; to include screenshots, detailed descriptions and examples of any issues.
- Enter escalation support issues into our Devops instance for tracking and work with the support representative to address them in a timely and cost-effective manner.

Qualifications:

BS Computer Science or equivalent experience preferred
3+ years of MS Dynamics experience; to include experience on current versions
Understanding of the Core concepts of Microsoft Dynamics 365 CRM
Excellent working knowledge of Flows and Common Data Service
Outstanding Documentation, communication and organizational skills
Ability to multitask and prioritize outstanding tasks and responsibilities
Experience and understanding of the Agile project management process
Self-Starting personality with a significant emphasis on stakeholder satisfaction
Experience with creating and update CRM Workflows
Creating and customizing Dynamics forms
Creating and maintaining Dynamics business processes and workflows

Nice to have:

Experience with Field Service in Dynamics 365 CRM
Experience with Agile methodology (SCRUM or something similar).
Core knowledge of CRM SQL Server database applications in support of business functions
Assist with unit testing, integration testing, and user acceptance testing prior to production deployment
Mentor/Lead more junior developers to higher skill levels and performance
General experience with Salesforce
Experienced with JavaScript
Customizing built-in entities

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Sales Operations Administrator

As a Sales Operations Administrator, you will be responsible for providing administrative support for direct, channel and relationship management to our Sales Directors and Territory Managers.

Roles and Essential Duties:

Create sales orders and proposals in Navision.
Work with Sales Directors to input correct information.
Review sales proposals for correct information required to sale processing.
Work with Supply Chain to request new items to be set up.
Understand the requirements needed to complete contracts so that they flow through the system correctly.
Approve contracts with signed documents and/or POs.
Request Certificates of Insurance.
Create Service Agreements; maintain branch lists for the agreements; and maintain renewal notices to sales.
Respond to inquiries from Sales Directors.
Create templates and PowerPoint presentations, with input from Sales Directors.
Salesforce administration and training including lead capture and account management.
Sales metrics reporting.

Qualifications:

2+ years of experience in Sales Operations role.
Intermediate to advanced level proficiency in MS Word & Excel.
Self-motivated, team player.
Ability to be assertive in applying/enforcing job specific policies and procedures.
Professional, organized, conscientious, accurate and thorough.
Ability to work independently and take direction from multiple sources, while maintaining composure under demanding deadlines.
Excellent communication skills, both in person and on the telephone.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

Nationwide Opportunities with Immediate Needs in:
Arizona: Glendale; New Mexico: Albuquerque; New York: Utica

The Field Service Technician Trainees responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs in:
Connecticut: Waterbury (CT L6 License Required); Florida: Jacksonville; Massachusetts: Worcester/Boston*, Springfield**; New Jersey; New York: All 5 Boroughs; Texas: Dallas; Vermont: Southern Brattelboro*

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and the repair of drive-up systems. They must also possess an understanding of alarm, access control and CCTV. Specific positions may require higher levels of expertise in *electronic security (including L6 alarm license) and/or experience in **automation including ATMs and cash recycling.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >