Careers

BranchServ Convergint seeks experienced, skilled and energetic employees that fit with the service culture that defines our competitive advantage. As a growing company and a leader in our space, we offer a stimulating work environment, excellent benefits and competitive salaries. Join our team!

We are seeking technicians and management for available positions nationwide. Submit your resume today!

Corporate Field Service

Account Support Manager: Bethel, CT or Richmond, VA

Account Support Manager will be responsible for providing direct support for customer(s) by engaging all available stakeholders and resources within the organization to meet customer expectations on sales, service and support. This position has a significant role as the primary point of contact regarding issue identification, escalation, resolution, and communication. Must have the ability to multi-task and the aptitude to work independently while receiving direction from multiple sources.

Essential Functions

Oversee account performance and work order resolution.
Serve as primary escalation point for customers, communicating any ‘out of scope’ issues affecting customer satisfaction.
Coordinate the operation of Account Support resources for sufficient attention to Regional Customer accounts.
Review problem management and perform root cause analysis.
Assist in strategic planning for account growth and customer satisfaction.
Monitor and track performance/profit by product within assigned accounts.
Lead continuous improvement efforts within accounts and ensure that BranchServ is meeting customer Service Level Agreements. Provide customers with performance reports and any action plans necessary to resolve performance issues

Key Qualifications

Minimum 3 years of experience working in a field service or customer service environment
Project administration or project management experience
Strong analytical and problem-solving skills
Self-motivated with ability to work independently with minimal supervision
Process driven personality with a high degree of attention to detail

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Territory Manager, Connecticut/Metro New York

Territory Managers are charged with optimizing field service performance and enhancing customer relationships. They manage teams of 12-20 technicians, work with sales management in their territory to develop new service contract customers and interface with cross-company personnel to contribute to revenue growth and margin expansion.

Essential Functions

Manage manpower including installation support, project support, training schedules, vacations, major account support, team meetings, skills assessment, cycle counts, and any other service needs.
Manage Cycle Count Schedule for Field Service Technicians, work with RC and Supply Chain to coordinate scheduling of cycle counts, data entry and variance request.
Coordinate projects (i.e., vault PM’s) with subcontractors, ensuring that all cost and revenues are captured correctly.
Escalate and manage any urgent matters that affect Field Service Technician and customers.
Provide customer base with prompt, efficient, effective, and quality service support and installation within the designated territory.
Drive revenue and margin growth objectives within territory.
Manage KPI’s to ensure attainment according to customer SLA’s.

Key Qualifications

The ideal candidate should possess a minimum of a 2-year Technical Degree in Engineering Systems, Business Administration or Management or equivalent experience. Architectural, engineering or construction industry experience is highly desirable.
Ability to multi-task and problem solve in demanding environment.
Demonstrated ability to manage projects and people successfully, interface with customers and function well in a team environment.
Strong leadership, communication and organizational skills.
Proficiency in Microsoft Office.
Hands-on technical and operations managerial experience a plus.

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Installation Technicians – Bethel, CT Area

Install vault systems and or bank equipment at the client site. Installers are required to be familiar with, and abide by, both client and company security policies. Installers may be exposed to highly sensitive security related client information that must remain confidential.

Must be currently forklift certified or have the ability to be trained and certified for forklift and other lift equipment. All employees must be certified by attending Company training session and passing written and practical skill test.

Essential Functions:

Follow instructions.
Extensive travel will be required.
Use and understand the importance of personal protection gear including hearing and eye protection, fall protection, safety shoes, reflective vests and other safety items.
OSHA 10 minimum training.
Assist and understand how to safely rig, move and install heavy construction materials up to and in excess of 10,000 lbs.
Weld or learn to weld using mig flux core, argon gas or stick weld process.
Learn to use and become certified to use a fork lift and other lift equipment.
Load and unload flatbed and van trucks.
Install new or modified bank equipment at client facility to ensure full functionality according to specifications.

Key Qualifications:

High school diploma required
Graduate of technical training school preferred, but not required
Solid written and verbal communication skills
Motivated, self-starter
Valid drivers license
Knowledge and experience in rigging, lifting and setting construction materials.
Knowledge and experience in using the equipment necessary to safely lift and transport heavy construction materials up to and in excess of 10,000 lbs.

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Professional Services Consultant, New England/Metro New York

The Professional Services Consultant will have a solid understanding ATM, Advance Function ATMs, and Teller Cash Recyclers and their Operating Systems as they apply to our portfolio of products. They will work closely with our Sales team, Customers, and our Service for resolution of complex hardware or software-related issues post-installation. They will also be required at times to conduct training sessions for both our Service Technicians and Customers.

Essential Functions:

Install, configure, and support customer deployments of the ATEC LTA-350/LTA-450 Teller Cash Recyclers, associated middleware software (BranchWare, Dynacash, CashWare, etc) and the Hyosung line of ATMs and Advanced ATMs (NBS) terminals.
Serve as PS Lead for assigned Hyosung NBS projects, attend weekly project calls. Working with Hyosung PS and Hyosung Support, provide installation and post-installation support to customer and ensure follow-up on open issues and successful completion of Hyosung NBS terminal projects.
Function as a subject matter expert for the ATEC and Hyosung products, providing support to customers and Level 2 support to the BranchServ service organization as needed. As required provide support to the Dealer Channel for the ATEC product line.
Provide technical support for organization’s Automation Technicians and lead training classes.
Work with the Customers’ Business Managers and IT groups in developing the necessary work to integrate our solution fully – may require working with the customer host network/teller application provider.

Key Qualifications:

Relevant trade designation (e.g. ATM OEM or Service Provider).
Minimum of five years of previous, relevant field service experience required.
Experience in one or more of the following industries preferred: ATM/Software/Teller Cash Recyclers.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to automation systems, ATM/ITM and Teller Cash Recyclers.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Must be a self-starter and work well with minimal supervision.

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Junior Buyers – CT or VA Office

The Junior Buyers support supply chain optimization in support of all activities related to distribution fulfillment, service, assembly, facilities, MRO and or capital equipment. They issue purchase orders and communicate issues and requirements to suppliers, negotiate purchasing and expedite delivery with an eye to delivering sourcing, costing, and quality goals.

Essential Functions:

Issue purchase orders.
Issue Request for Quote (RFQ).
Expedite suppliers.
Support supply chain team by assisting in various clerical tasks such as filing, sending correspondences, investigating alternate suppliers, expediting and or updating computer system.
Properly communicates all requirements, specifications, quality issues, etc. to suppliers in a timely and thorough manner, working closely with Technical Support, Engineering, Project Managers, Service Technicians, Installers, Warehouse, Accounting, Customer Service Representatives and Quality.
Determine and enter key attributes into computer system including, but not limited to, item master maintenance, lead times, cost, primary and secondary suppliers, sourcing rules, reordering policy, unit of measure and category codes.
Under direct supervision, develop, negotiate, and manage suppliers in accordance with company objectives and policy.
Under direct supervision, calculate cost benefits of alternate sources of supply and inventory carrying cost.

Key Qualifications:

BS/BA in a Supply Chain or Business related discipline.
2+ years of progressive purchasing experience in distribution or manufacturing environment.
General understanding of supplier contracts and related terms and conditions.
Ability to apply planning principles as they relate to purchased parts and inventory management practices.
Solid written and verbal communication skills.
Motivated, self-starter.
Proficient computer skills (Microsoft Office Suite).

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Customer Service Representatives (Bethel, CT and Cornelius, NC): 8am-4:30pm and 11:30am-8pm Shifts

Essential Functions For Ticket Creation CSRs:

Answering calls from the ACD Line.
Creating work orders from the service inbox for the assigned territory.
Creating work orders from the Corrigo / Portal Phone Calls dashboard (needs to be checked every 10-15 mins).

Essential Functions For CSRs Who Are Also Admins to Dispatchers (in addition to the above):

Sub Invoice closeouts in ROC inbox for the assigned territory.
Finance reject and dispatch reviews for the assigned territory. This should be checked 3x/day (11am, 1pm and 3:30pm) as this is what drives finance’s ability to invoice the ticket.
Time stamps corrections / adjustments for the assigned territory. This includes Technician Still Assigned queue on dashboard. This should be checked 2x/day (mid-morning/late afternoon).
Aged ticket research and closure for the assigned territory.
HOLD tickets and closure for the assigned territory.

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Resource Coordinators (Bethel, CT and Cornelius, NC): 8am-4:30pm and 11:30am-8pm Shifts

Resource coordinators are responsible for scheduling BranchServ technicians to resolve open and pending service calls, ensure tickets are closed out and resolved with proper and required information for resolution to end-users (customers and Technicians). Coordinators will work closely assisting and supporting account managers, territory managers, internal and external business partners for service work order resolution. Support will be provided by clearly communicating in a user-friendly, professional manner.

Essential Functions:

Deliver service and support updates and resolutions to internal and external business partners;
Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders;
Gather customer’s/technicians’ information and determine next steps and resolution;
Generate work order tickets in accordance to service requests submitted by BranchServ customers;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to account management per Client specifications;
Redirect problems and escalations to appropriate resource;
Accurately process and record call transactions using a ticketing system;
Schedule BranchServ service technicians using ticketing system in effort to meet customer priorities and SLAs;
Ensure tickets have required information for closure process;
Manage client service request inbox for requests and updates.
Monitor part tracking and work to schedule technicians upon part arrival;

Key Qualifications:

Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

Nationwide Opportunities with Immediate Needs as Follows:
New Hampshire: Pelham, Merrimack and Derry; New Jersey/New York Metro; Virginia: Richmond

Essential Functions:

The Field Service Technician’s responsibility will be to perform preventative maintenance services on Physical Security, Electronic Security & Automation equipment. The Field Service Technician Trainee will be trained to respond to, diagnose and resolve field service issues for BranchServ service customers. Work to be performed will include locksmith skills and the maintenance and repair of drive-up systems, alarm systems, access control and closed circuit video systems.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Key Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs as Follows

Automation Technicians: Massachusetts: Worcester; New Jersey: Central; Vermont: Rutland; Virginia: Richmond

Physical Security Technicians – Connecticut: Danbury; Massachusetts: Canton, North Attleboro, Taunton; New Hampshire: Lebanon/White River Junction; New York: Long Island; South Carolina

Electronic Security Installers/Technicians – Alabama: Birmingham; Arizona: Phoenix; Colorado: Denver; Connecticut; Florida: Naples, Orlando, Tampa; Louisiana: New Orleans; Maryland: Baltimore, New York: Albany; Tennessee: Chattenooga; Texas: Houston, San Antonio; Virginia: Richmond

Physical/Electronic Security Technicians – North Carolina: Charlotte; South Carolina

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competencies in the area to which they are assigned: physical security, electronic security and/or automation. Certifications may also be required.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Key Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Certifications as necessary for assigned geographies and business groups.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form & Standard Release Form. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >