Careers - BranchServ

Supply Chain Manager (Richmond, VA)

Supply Chain Manager leads, selects, manages and optimizes the supply chain to support all activities related to distribution fulfillment, service, assembly, engineering, facilities, MRO and or capital equipment. Carries out broad assignments involving the negotiation and purchase of critical or strategic items, requiring extensive, technical or specialized knowledge and experience. Forms strategic alliances with key suppliers through the execution of a quantitative supplier certification program. Aggressively improves sourcing, costing, inventory, and quality goals. Proactively develops new suppliers where preferred suppliers are inadequate. Enhances existing suppliers that fully support Custom Vault’s company goals of cost, quality, and delivery. Develops strategic international or local sourced supply base to support company business activities. Establishes long-range strategic sourcing initiatives for assigned commodities.

Essential Duties and Responsibilities:

Effectively implement and manage supplier approval process to ensure supply base compliance with company cost, quality, and delivery objectives.
Properly communicates all requirements, specifications, etc. to suppliers in a timely and thorough manner, working closely with Engineering, Project Managers, Service Technicians, Installers, Warehouse personnel, and Accounting.
Directly and actively coach, train, manage and evaluates supply chain personnel including buyers, junior buyers, planners and warehouse personnel.
Determine and manage to supply chain KPI’s.
Assist Service and Installation in the competitive sourcing and the qualification of components while developing programs to support new product launches.
Actively determine and manage item cards in the ERP system. Determine and enter key attributes including but not limited to lead times, cost, primary and secondary suppliers, sourcing rules, reordering policy, unit of measure and category codes.
Develop, negotiate, and manage annual supplier pricing contracts to ensure favorable Purchase Price Variance in support of company objectives.
Manage supply base to deliver to the highest level of “quality” and “on time delivery” to maximize customer satisfaction at the lowest possible cost.
Actively manage and optimize corporate inventory at all locations including warehouses, vans and off site and set appropriate levels and inventory turns.
Actively manage the warehouse functions including handling, staging, storing, receiving and shipping of inventory and material with great care towards accuracy and quality.
Solicit and analyze quotations for new and mature items and negotiate and award supplier contracts in support of company cost initiatives.
Directly manage commodities and issue necessary purchase orders.
Reconcile inventory accounts between company and vendor.
Resolve disputes between supply base and company.
Manages supply base via source selection process, supplier evaluations, account reviews, quality ratings and on-site visits as required, coordinate activities as necessary with Engineering and Project Managers.
Adhere to all corporate authorities relating to purchasing authority and code of conduct and demonstrate high ethical and professional standards.

Qualifications:

BS/BA in a Supply Chain or Business-related discipline.
APICS/NAPM certification and or MBA a plus
5+ years of progressive purchasing experience in distribution or manufacturing environment
Knowledge of supplier contracts and related terms and conditions
Experience in supplier qualification process and negotiations
Knowledge of SIC, KANBAN and ability to apply planning principles as they relate to purchased parts and inventory management practices
Ability to travel as determined by manager

Effective process improvement skills
Ability to train and manage Buyers, Jr. Buyers/Expeditors, planners and purchasing coordinators and provide work leadership
Excellent written and verbal communication skills
Ability to lead project teams and manage cross-functional relationships through complex projects within timeline and budgetary constraints.
Strong computer skills (Microsoft Office Suite and ERP)
Excellent business acumen

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Customer Service Representatives (Bethel, CT and Cornelius, NC)

Key Responsibilities For Ticket Creation CSRs:

Answering calls from the ACD Line.
Creating work orders from the service inbox for the assigned territory.
Creating work orders from the Corrigo / Portal Phone Calls dashboard (needs to be checked every 10-15 mins).

Key Responsibilities For CSRs Who Are Also Admins to Dispatchers (in addition to the above):

Sub Invoice closeouts in ROC inbox for the assigned territory.
Finance reject and dispatch reviews for the assigned territory. This should be checked 3x/day (11am, 1pm and 3:30pm) as this is what drives finance’s ability to invoice the ticket.
Time stamps corrections / adjustments for the assigned territory. This includes Technician Still Assigned queue on dashboard. This should be checked 2x/day (mid-morning/late afternoon).
Aged ticket research and closure for the assigned territory.
HOLD tickets and closure for the assigned territory.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Resource Coordinators (Bethel, CT and Cornelius, NC)

Resource coordinators are responsible for scheduling BranchServ technicians to resolve open and pending service calls, ensure tickets are closed out and resolved with proper and required information for resolution to end-users (customers and Technicians). Coordinators will work closely assisting and supporting account managers, territory managers, internal and external business partners for service work order resolution. Support will be provided by clearly communicating in a user-friendly, professional manner.

Duties and Tasks/Essential Functions:

Deliver service and support updates and resolutions to internal and external business partners;
Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders;
Gather customer’s/technicians’ information and determine next steps and resolution;
Generate work order tickets in accordance to service requests submitted by BranchServ customers;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to account management per Client specifications;
Redirect problems and escalations to appropriate resource;
Accurately process and record call transactions using a ticketing system;
Schedule BranchServ service technicians using ticketing system in effort to meet customer priorities and SLAs;
Ensure tickets have required information for closure process;
Manage client service request inbox for requests and updates.
Monitor part tracking and work to schedule technicians upon part arrival;

Key Qualifications:

Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

No Current Opportunities

The Field Service Technician Trainees responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs as Follows:

Electronic Security Technicians (PACOM, Verint, March, DMP) – New Jersey: Central
Physical Security and Automation Technicians (drive-ups, lock work, automation) – Maryland: Baltimore; New York: Albany; North Carolina: Rocky Mountain and Wilson; Virginia: Mid-Atlantic South
Physical Security Technicians – Colorado: Denver Metro area; Arizona: Phoenix; Louisiana: New Orleans; New Mexico: Albuquerque
Physical and Electronic Security Technicians – New Jersey: Central, Edison; Texas: Austin, Dallas, San Antonio

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competencies in the area to which they are assigned: physical security, electronic security and/or automation. Certifications may also be required.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Certifications as necessary for assigned geographies and business groups.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >