Careers - BranchServ

Director of Field Operations, Southern Region

The Director of Field Operations is responsible for the daily delivery of all field services revenue generating activities, to include Service contract and product sales activities, managed maintenance contract offerings, Time and Material services and product installation. He/she must drive continuous process improvement to achieve stretch financial objectives and raise the level of customer satisfaction – creating and funding new growth opportunities. The Director will act as an integral part of the Operations leadership team by actively contributing to Region revenue growth, margin expansion and customer satisfaction metrics attainment.

Organizational Relationships

Supervise a team of 5 – 10 Territory Managers
Internal interface with Senior management, Shared Services Teams, as well as other service support personnel (Divisional and Regional) and Headquarter support groups.
Work with existing sales partner(s) within the assign customer base to develop new service contract customers.
External interface with customers, prospective customer base, equipment vendors, general contractors and sub-contractors.

Roles and Essential Duties:

Managing Region Manpower: Regularly review and approve all service manpower requirements following established manpower guidelines. Includes installation support, project support, training schedules, vacations, major account support, team meetings, skills assessment, cycle counts, and any other service needs.
Product & Service Sales: Work with Territory Managers and Sales Directors to provide service and product proposals to new accounts, working to develop and secure new business relationships. Work in a team environment to support existing sales efforts in the development, installation and profitability of new sales to existing customers.
Governance: Provide all necessary leadership to support required operations processes and procedures, such as workplace safety practices, personnel performance appraisals, financial and inventory management controls, etc.
Major Projects: Provide necessary support and oversight. Coordination and interface with all departments to ensure all cost and revenues are captured correctly.
Customer Escalation: Handle any urgent matters that affect Field Service delivery and customers as they arise.
General Follow-up: Interface/communicate with management team to ensure projects or commitments are on schedule and completed in support of customer and financial commitments.
Assist to develop the capabilities of region management team assigned within the region to assure they are trained, productive and proficient to meet or exceed our customers’ needs by delivering on financial commitments and customer service SLA’s.
Attend and participate in required or necessary training or education to enhance skill set increase knowledge for career advancement.
Drive revenue and margin growth objectives within Region.
Manage KPI’s to ensure attainment according to customer SLA’s.

Qualifications:

The ideal candidate should possess a minimum of a 4-year degree in Business Administration or Management or equivalent experience and have:

Strong level of motivation and a combination of good business and problem solving skills.
Proven track record of managing multiple territories and management levels.
Demonstrated ability to manage financial performance and lead people successfully.
Ability to interface with customers and function well in a team environment.
Strong leadership skills; ability to communicate effectively (oral/written); and ability to satisfy customers.
Solid organizational skills.
Proficiency in Microsoft Office.
Any appropriate certifications within Security industry.
Hands-on technical and operations managerial experience a plus.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

CRM Developer, Bethel CT or Richmond VA

CRM Developer will be responsible for end user support, administration, and minor development objectives relating to our Dynamics instance.

Roles and Essential Duties:

Perform CRM basic development, administration and configuration activities based on business requests/needs
Identify question/issues raised by user community in CRM and Research, diagnose, configure and resolve CRM and related technical issues
Make configuration changes in the environment to add functionality, address new feature requests, and take advantage of new functionality released during upgrades.
Work with project management team to develop overall scope and work plan for implementing requirements
Identify CRM opportunities that enhance cross platform integration with Microsoft Dynamics 365 and other dependent applications
Partner with Stakeholder Teams to analyze business needs presented by the user community and recommend technical solutions
Work with project management team to develop overall scope and work plan for implementing requirements
Own the delivery of assigned development and configuration projects

Qualifications:

BS Computer Science or equivalent experience preferred
3+ years of MS Dynamics experience; to include experience on current versions
Understanding of the Core concepts of Microsoft Dynamics 365 CRM
US Citizenship
Excellent working knowledge and understanding of Flows and Common Data Service
Outstanding Documentation, communication and organizational skills
Self-starter with ability to multitask and prioritize tasks and responsibilities
Experience and clear understanding of the Agile project management process principles
Experience with creating and update CRM Workflows
Strong core knowledge of SQL Server database and Kingsway or similar data connectors
Experience with relational database design and development
Experience creating and customizing Dynamics forms, business processes and workflows
Core Knowledge of utilizing Flow’s in Dynamics CRM environment
Experienced with JavaScript and C#
Experience with Agile methodology (SCRUM or something similar)
Experience with Salesforce and Field Service in Dynamics 365 CRM a plus

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Sales Operations Administrator

As a Sales Operations Administrator, you will be responsible for providing administrative support for direct, channel and relationship management to our Sales Directors and Territory Managers.

Roles and Essential Duties:

Create sales orders and proposals in Navision.
Work with Sales Directors to input correct information.
Review sales proposals for correct information required to sale processing.
Work with Supply Chain to request new items to be set up.
Understand the requirements needed to complete contracts so that they flow through the system correctly.
Approve contracts with signed documents and/or POs.
Request Certificates of Insurance.
Create Service Agreements; maintain branch lists for the agreements; and maintain renewal notices to sales.
Respond to inquiries from Sales Directors.
Create templates and PowerPoint presentations, with input from Sales Directors.
Salesforce administration and training including lead capture and account management.
Sales metrics reporting.

Qualifications:

2+ years of experience in Sales Operations role.
Intermediate to advanced level proficiency in MS Word & Excel.
Self-motivated, team player.
Ability to be assertive in applying/enforcing job specific policies and procedures.
Professional, organized, conscientious, accurate and thorough.
Ability to work independently and take direction from multiple sources, while maintaining composure under demanding deadlines.
Excellent communication skills, both in person and on the telephone.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

Nationwide Opportunities with Immediate Needs in:
Arizona: Glendale; New Mexico: Albuquerque; New York: Utica

The Field Service Technician Trainees responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs in:
Connecticut: Waterbury (CT L6 License Required); Florida: Jacksonville; New Jersey; New York: All 5 Boroughs; Texas: Dallas

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and the repair of drive-up systems. They must also possess an understanding of alarm, access control and CCTV. Specific positions may require higher levels of expertise in electronic security and/or experience in automation including ATMs and cash recycling.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >