Careers

BranchServ seeks experienced, skilled and energetic employees that fit with the service culture that defines our competitive advantage. As a growing company and a leader in our space, we offer a stimulating work environment, excellent benefits and competitive salaries. Join our team!

We are seeking technicians and management for available positions nationwide. Submit your resume today!

Corporate Field Service

Installer – Bethel, CT

Installs vault systems and or bank equipment at the client site. Installers are required to be familiar with, and abide by, both client and company security policies. Installers may be exposed to highly sensitive security related client information that must remain confidential.

Must be currently forklift certified or have the ability to be trained and certified for forklift and other lift equipment. All employees must be certified by attending Company training session and passing written and practical skill test.

Essential Functions:

Follow instructions.
Extensive travel will be required.
Use and understand the importance of personal protection gear including hearing and eye protection, fall protection, safety shoes, reflective vests and other safety items.
OSHA 10 minimum training.
Assist and understand how to safely rig, move and install heavy construction materials up to and in excess of 10,000 lbs.
Weld or learn to weld using mig flux core, argon gas or stick weld process.
Learn to use and become certified to use a fork lift and other lift equipment.
Load and unload flatbed and van trucks.
Install new or modified bank equipment at client facility to ensure full functionality according to specifications.

Key Qualifications:

High school diploma required
Graduate of technical training school preferred, but not required
Solid written and verbal communication skills
Motivated, self-starter
Valid drivers license
Knowledge and experience in rigging, lifting and setting construction materials.
Knowledge and experience in using the equipment necessary to safely lift and transport heavy construction materials up to and in excess of 10,000 lbs.

Email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Regional Installation Manager – SouthEast

The Regional Installation Manager will work as a member of the Field Business Team and be responsible for developing project plans in support of all product-related installations, which will include physical and electronic security systems, cash automation, and ARCA projects. They will work closely with our National Project Manager and the Sales Channel associates in developing, implementing, and installing product solutions.

Essential Functions:

Manage JSOP workbook to ensure accurate monthly forecast by area, update workbook weekly and provide month end performance to forecast feedback.
Manage installation technicians and subcontractor workforce to meet or exceed customer expectations and achieve internal implementation and financial goals.
Complete site surveys and identify appropriate equipment, parts and labor to complete requested scope all while adhering to safety standards.
Maintain proper resource levels skilled internal and external subcontractor labor workforce.
Communicate effectively throughout all levels of the organization escalating and resolving issues
Spearhead effort to protect corporate assets including building branch locations, branch-product inventories and vehicles.
Participate with Sales, Operations and Service associates at various levels to develop product implementation strategies and action plan.

Key Qualifications:

Minimum of a bachelor’s degree preferred or equivalent installation-project management experience.
10+ years’ in branch operations or relevant product implementation experience.
Proven leadership with good oral/written communications.
Experience understanding and managing a business product P&L.

Preferred Skills:

Familiar with UL Certifications and OSHA work compliance.
Project management certifications.
Strong computer skills and aptitude.
10+ years of experience installing-servicing physical and electronic systems products within the financial industry.

Disclosure Authorization Form > Apply Now >

Professional Services Consultant

The Professional Services Consultant will have a solid understanding ATM, Advance Function ATMs, and Teller Cash Recyclers and their Operating Systems as they apply to our portfolio of products. They will work closely with our Sales team, Customers, and our Service for resolution of complex hardware or software-related issues post-installation. They will also be required at times to conduct training sessions for both our Service Technicians and Customers.

Essential Functions:

Install, configure, and support customer deployments of the ATEC LTA-350/LTA-450 Teller Cash Recyclers, associated middleware software (BranchWare, Dynacash, CashWare, etc) and the Hyosung line of ATMs and Advanced ATMs (NBS) terminals.
Serve as PS Lead for assigned Hyosung NBS projects, attend weekly project calls. Working with Hyosung PS and Hyosung Support, provide installation and post-installation support to customer and ensure follow-up on open issues and successful completion of Hyosung NBS terminal projects.
Function as a subject matter expert for the ATEC and Hyosung products, providing support to customers and Level 2 support to the BranchServ service organization as needed. As required provide support to the Dealer Channel for the ATEC product line.
Provide technical support for organization’s Automation Technicians and lead training classes.
Work with the Customers’ Business Managers and IT groups in developing the necessary work to integrate our solution fully – may require working with the customer host network/teller application provider.

Key Qualifications:

Relevant trade designation (e.g. ATM OEM or Service Provider).
Minimum of five years of previous, relevant field service experience required.
Experience in one or more of the following industries preferred: ATM/Software/Teller Cash Recyclers.
Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted.
Advanced technical skills and experience related to automation systems, ATM/ITM and Teller Cash Recyclers.
Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
Must be a self-starter and work well with minimal supervision.

Disclosure Authorization Form > Apply Now >

Account Executive I

Essential Functions:

Sell core business integrated solutions for service and installation projects. Evaluate and target potential customer opportunities within the marketplace. Implement sales and marketing strategies to penetrate predominately banking market.
Translate customer needs/requirements into detailed proposals and project plans to meet their requirements; reviewing estimated costs prior to bid.
Identify potential project risks and develops/implements strategies to minimize impact and control deviations from estimated costs and project deadlines.
Proactively communicate project schedules, project change proposals and related project activities on a regular basis with customer and seek to continuously improve customer satisfaction. Communicate project requirements to project team and wider organization as and when required.
Manage the execution and review of all scope of work, terms and conditions in customer contracts including cost control, delivery fulfillment, and quality of service and other customer requirements as they arise.
Coach and mentor developing colleagues as needed.

Key Qualifications:

High School Diploma or Equivalent Required At Minimum
Minimum of one year of previous account development, sales or relevant experience preferred.
Experience in one or more of the following industries preferred: electronic, and/or fire alarm & life safety. Ideally in engineering or field services.
Solid sales skills and ability to uncover effective customer solutions.
Show drive and initiative – engaging in proactive behavior to identify opportunities.
Very adaptable – responding effectively to changes in situation or information.
Ability to work as a part of a team, influence others and build consensus using good written and verbal communication skills.
Basic Microsoft Outlook, Excel, Word and Power Point skills and knowledge of IT networking principles.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Buyer – Richmond, VA Office

The Buyer supports supply chain optimization in support of all activities related to distribution fulfillment, service, assembly, facilities, MRO and or capital equipment. They negotiate and purchase critical or strategic items, forming alliances with key suppliers through the execution of a quantitative supplier certification program. They also aggressively improve sourcing, costing, and quality goals, and proactively develop new suppliers where preferred suppliers are inadequate.

Essential Functions:

Properly communicate all requirements, specifications, etc. to suppliers in a timely and thorough manner, working closely with Project Managers, Service Technicians, Installers, Warehouse, Accounting and Quality Control.
Assist PM’s, Service, Engineering and Installers in the competitive sourcing and the qualification of components while developing programs to support new product launches.
Actively manage, track, and report product lead times and shipping status to installation and service teams for planning purposes.
Actively determine and manage item cards in the ERP system. Determine and enter key attributes including but not limited to item card maintenance, lead times, cost, primary and secondary suppliers, sourcing rules, reordering policy, unit of measure and category codes.
Negotiate, and manage annual supplier pricing contracts to ensure favorable Purchase Price Variance in support of company objectives.
Manage supply base to deliver to the highest “quality” level and “on time delivery” performance in the industry.
Solicit and analyze quotes for new and mature items and negotiate and award supplier contracts in support of company cost initiatives.
In conjunction with management, manage supply base via source selection process, supplier evaluations, account reviews, quality ratings and on-site visits as required; coordinating activities as necessary with Engineering.
Coordinate vendor credit transactions as related to return and credit of non-conforming product to suppliers.
Communicate certificate of compliance, MSDS and other pertinent correspondence requirements in conjunction with the company’s safety standards.
Effectively optimize inventory levels through proper planning and purchasing practices that aligns with company objectives.
Review and communicate CAR’s, deviations and delivery performance metrics with suppliers to support effective supplier performance.
Issue purchase orders and RFQs.

Key Qualifications:

BS/BA in a Supply Chain or Business related discipline.
3-5 years of progressive purchasing experience in distribution or manufacturing environment.
Knowledge of supplier contracts and related terms and conditions.
Experience in supplier negotiations.
Ability to apply planning principles as they relate to purchased parts and inventory management practices.
Ability to lead project teams and manage cross-functional relationships.
Ability to thrive in a fast paced time sensitive buying environment.
Aptitude for learning new products and processes.
Motivated, self-starter with a commitment to working in a team environment.

Disclosure Authorization Form > Apply Now >

Junior Buyer – Richmond, VA Office

The Junior Buyer supports supply chain optimization in support of all activities related to distribution fulfillment, service, assembly, facilities, MRO and or capital equipment. They issue purchase orders and communicate issues and requirements to suppliers, negotiate purchasing and expedite delivery with an eye to delivering sourcing, costing, and quality goals.

Essential Functions:

Issue purchase orders.
Issue Request for Quote (RFQ).
Expedite suppliers.
Support supply chain team by assisting in various clerical tasks such as filing, sending correspondences, investigating alternate suppliers, expediting and or updating computer system.
Properly communicates all requirements, specifications, quality issues, etc. to suppliers in a timely and thorough manner, working closely with Technical Support, Engineering, Project Managers, Service Technicians, Installers, Warehouse, Accounting, Customer Service Representatives and Quality.
Determine and enter key attributes into computer system including, but not limited to, item master maintenance, lead times, cost, primary and secondary suppliers, sourcing rules, reordering policy, unit of measure and category codes.
Under direct supervision, develop, negotiate, and manage suppliers in accordance with company objectives and policy.
Under direct supervision, calculate cost benefits of alternate sources of supply and inventory carrying cost.

Key Qualifications:

BS/BA in a Supply Chain or Business related discipline.
2+ years of progressive purchasing experience in distribution or manufacturing environment.
General understanding of supplier contracts and related terms and conditions.
Ability to apply planning principles as they relate to purchased parts and inventory management practices.
Solid written and verbal communication skills.
Motivated, self-starter.
Proficient computer skills (Microsoft Office Suite).

Disclosure Authorization Form > Apply Now >

Compliance Coordinator

The Compliance Coordinator supports the company wide effort to create a safe and healthy work environment and identifies and tracks certifications and licenses for the various business units. The role is both strategic and administrative. This role is expected to establish and enforce policies to establish a culture of health and safety.

Essential Functions:

Conduct Safety Meetings and educate employees pertaining to Company rules and policies, OSHA laws and regulation, environmental issues, hazardous material handling, SDS sheets, etc.
Develop and implement a training system that will coordinate, schedule and facilitate safety training for employees in compliance with federal (OSHA) and state regulations as well as local safety and health regulations including NFPA and ANSI standards.
Prepare periodic reports for senior management that summarize safety compliance and program implementation.
Develop a system to track required certifications, qualifications, and licenses for employees.
Prepare and oversee the preparation of site-specific safety program and job hazard analysis prior to project start and conduct facility inspections.
Investigate, analyze and interpret injury/illness, near misses, complaints and safety observation data and make recommendations to management regarding corrective actions.
Lead in the Emergency Management for each facility.
Prepare qualification documentation and obtain company certification through third party risk management companies such as ISNetworld and Cognibox.
Assist in developing, implementing, monitoring, and training accident prevention programs, corporate safety programs, policies, and procedures to ensure continuous safe working conditions in accordance with State, Federal, and Local laws and regulations striving to achieve Zero Accident / lost time injuries.
Assist with and/or prepare various compliance documentation as needed (i.e., Hazard Communication, Respiratory Protection, Tier II reporting, OSHA 300 logs.
Serve on health and safety committees and act as consultant to executive team and regional safety committees.
File compliance reports with regulatory agencies.
Assist external auditors or conduct internal audits
Identify state and local (including county and city) license requirements for burglar, fire, low voltage, access control, and alarm installation where company operates.
Work with local management, HR and accounting to assemble necessary documentation and complete applications for individual or company installation or contractor’s licenses as needed.
Maintain a data base of “licenses” of employees who hold the licenses and ensure renewals are resubmitted proactively to avoid lapses.
Track employee training and certifications such as OSHA, forklift and scissor lift and ensure notice is provided to them in ample time to retake “certifications” prior to expiration.
Track related elements to certifications and licenses where necessary.

Key Qualifications:

Education: A Bachelor’s degree in related field or equivalent experience.
Experience: Thorough knowledge of the full range of OSHA regulation and sound safety management principles and practices. Five years of experience in Safety & Health is required.
Communication: speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of communication, including email and documentation.
Ability to travel as determined by manager.
Ability to lead project teams and manage cross-functional relationships. Outstanding attention to detail and observation ability.
Computer literacy required (Windows operating systems – Microsoft Word, Excel, PowerPoint).
Ability in producing reports and developing relevant policies.
Experience reading, interpreting, and communicating OSHA regulations.
Experience in the development of written OSHA compliant programs and coordinating implementation of the program throughout complex organizations with diverse operations.
OSHA30 certification.
Preferred: Any Authorized OSHA Outreach Trainer for General and Construction Industry.
Preferred: OSHA Competent Person for Confined Spaces and Fall Protection or other similar area of knowledge.

Disclosure Authorization Form > Apply Now >

Customer Service Representatives (Bethel, CT and Cornelius, NC): 8am-4:30pm and 11:30am-8pm Shifts

Essential Functions For Ticket Creation CSRs:

Answering calls from the ACD Line.
Creating work orders from the service inbox for the assigned territory.
Creating work orders from the Corrigo / Portal Phone Calls dashboard (needs to be checked every 10-15 mins).

Essential Functions For CSRs Who Are Also Admins to Dispatchers (in addition to the above):

Sub Invoice closeouts in ROC inbox for the assigned territory.
Finance reject and dispatch reviews for the assigned territory. This should be checked 3x/day (11am, 1pm and 3:30pm) as this is what drives finance’s ability to invoice the ticket.
Time stamps corrections / adjustments for the assigned territory. This includes Technician Still Assigned queue on dashboard. This should be checked 2x/day (mid-morning/late afternoon).
Aged ticket research and closure for the assigned territory.
HOLD tickets and closure for the assigned territory.

Disclosure Authorization Form > Apply Now >

Resource Coordinators (Bethel, CT and Cornelius, NC): 8am-4:30pm and 11:30am-8pm Shifts

Resource coordinators are responsible for scheduling BranchServ technicians to resolve open and pending service calls, ensure tickets are closed out and resolved with proper and required information for resolution to end-users (customers and Technicians). Coordinators will work closely assisting and supporting account managers, territory managers, internal and external business partners for service work order resolution. Support will be provided by clearly communicating in a user-friendly, professional manner.

Essential Functions:

Deliver service and support updates and resolutions to internal and external business partners;
Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders;
Gather customer’s/technicians’ information and determine next steps and resolution;
Generate work order tickets in accordance to service requests submitted by BranchServ customers;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to account management per Client specifications;
Redirect problems and escalations to appropriate resource;
Accurately process and record call transactions using a ticketing system;
Schedule BranchServ service technicians using ticketing system in effort to meet customer priorities and SLAs;
Ensure tickets have required information for closure process;
Manage client service request inbox for requests and updates.
Monitor part tracking and work to schedule technicians upon part arrival;

Key Qualifications:

Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

Nationwide Opportunities with Immediate Needs as Follows:
New Hampshire: Pelham, Merrimack and Derry

Essential Functions:

The Field Service Technician’s responsibility will be to perform preventative maintenance services on Physical Security, Electronic Security & Automation equipment. The Field Service Technician Trainee will be trained to respond to, diagnose and resolve field service issues for BranchServ service customers. Work to be performed will include locksmith skills and the maintenance and repair of drive-up systems, alarm systems, access control and closed circuit video systems.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Key Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs as Follows:

Automation Technicians: Vermont: Rutland

Physical Security Technicians – Connecticut: Danbury; Massachusetts: Canton, North Attleboro, Taunton; New Hampshire: Lebanon/White River Junction

Lead Electronic Security Technicians – Maryland: Baltimore

Electronic Security Installers/Technicians – Maryland: Baltimore, Texas: Houston

Physical/Electronic Security Technicians – North Carolina: Charlotte

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competencies in the area to which they are assigned: physical security, electronic security and/or automation. Certifications may also be required.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Key Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Certifications as necessary for assigned geographies and business groups.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

Disclosure Authorization Form > Apply Now >