Careers - BranchServ

Territory Manager, Dallas TX

The Territory Manager will manage and control Field Service Technician performance, equipment installation and performance, operating costs, time & material work, and deliver quality to achieve established goals and objectives. He/she will ensure that customer satisfaction levels are met or exceeded and service contract relationships are maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

Managing Team Manpower: Regularly review and approve all service manpower requirements following established manpower guidelines. Including installation support, project support, training schedules, vacations, major account support, team meetings, skills assessment, cycle counts, and any other service needs. Team of 12-20 Technicians.
Product & Service Sales: Work independently to provide service and product proposals to new accounts, working to develop and secure new business relationships. Work in a team environment to support existing sales efforts in the development, installation and profitability of new sales to existing customers.
Cycle Count Activity: Request worksheets and provide to Field Service Technicians, work with CSR and Supply Chain to coordinate scheduling of cycle counts, data entry and variance request.
Manage Subcontractors: Coordinate projects (i.e. vault PM’s) with subcontractor, ensuring calls are closed out in our Field One system. Coordination and interface with all departments to ensure all cost and revenues are captured correctly.
Escalation: Handle any urgent matters that affect Field Service Technician and customers as they arise.

REQUIREMENTS:

The ideal candidate should possess a minimum of a 2-year Technical Degree in Engineering Systems, Business Administration or Management or equivalent experience. Architectural, engineering or construction industry experience is highly desirable.
Motivated individual with a combination of good business and problem solving skills.
Proven track record of managing multiple projects/tasks simultaneously.
Demonstrated ability to manage projects and people successfully.
Must be able to interface with customers and function well in a team environment.
Strong leadership skills; ability to communicate effectively (oral/written); and ability to satisfy customers.
Solid organizational skills required.
Proficiency in Microsoft Office.
Hands-on technical and operations managerial experience a plus.

LANGUAGE ABILITY:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES AND LICENSES:

Any appropriate electronic security license.

PHYSICAL DEMANDS:

The employee must regularly lift and /or move up to 20 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Territory Manager NY/NJ/PA/MD/DC

The Territory Manager will manage and control Field Service Technician performance, equipment installation and performance, operating costs, time & material work, and deliver quality to achieve established goals and objectives. He/she will ensure that customer satisfaction levels are met or exceeded and service contract relationships are maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

Managing Team Manpower: Regularly review and approve all service manpower requirements following established manpower guidelines. Including installation support, project support, training schedules, vacations, major account support, team meetings, skills assessment, cycle counts, and any other service needs. Team of 12-20 Technicians.
Product & Service Sales: Work independently to provide service and product proposals to new accounts, working to develop and secure new business relationships. Work in a team environment to support existing sales efforts in the development, installation and profitability of new sales to existing customers.
Cycle Count Activity: Request worksheets and provide to Field Service Technicians, work with CSR and Supply Chain to coordinate scheduling of cycle counts, data entry and variance request.
Manage Subcontractors: Coordinate projects (i.e. vault PM’s) with subcontractor, ensuring calls are closed out in our Field One system. Coordination and interface with all departments to ensure all cost and revenues are captured correctly.
Escalation: Handle any urgent matters that affect Field Service Technician and customers as they arise.

REQUIREMENTS:

The ideal candidate should possess a minimum of a 2-year Technical Degree in Engineering Systems, Business Administration or Management or equivalent experience. Architectural, engineering or construction industry experience is highly desirable.
Motivated individual with a combination of good business and problem solving skills.
Proven track record of managing multiple projects/tasks simultaneously.
Demonstrated ability to manage projects and people successfully.
Must be able to interface with customers and function well in a team environment.
Strong leadership skills; ability to communicate effectively (oral/written); and ability to satisfy customers.
Solid organizational skills required.
Proficiency in Microsoft Office.
Hands-on technical and operations managerial experience a plus.

LANGUAGE ABILITY:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES AND LICENSES:

Any appropriate electronic security license.

PHYSICAL DEMANDS:

The employee must regularly lift and /or move up to 20 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

Nationwide Opportunities with Immediate Needs in:
Arizona: Glendale (Electronics Background); Mississippi: Yazoo City (Electronics Background); New Hampshire: Lebanon/White Water; North Carolina: Cornelius

The Field Service Technician Trainees responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs in:
Connecticut: Northern CT; New Jersey

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competency in lock work, forced opening of safes and safe deposit boxes, the maintenance and the repair of drive-up systems. They must also possess an understanding of alarm, access control and CCTV. Specific positions may require higher levels of expertise in electronic security and/or experience in automation including ATMs and cash recycling.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >