Careers

BranchServ seeks experienced, skilled and energetic employees that fit with the service culture that defines our competitive advantage. As a growing company and a leader in our space, we offer a stimulating work environment, excellent benefits and competitive salaries. Furthermore, as an ESOP, BranchServ offers you the opportunity to claim a stake in company performance. Join our team!

We are seeking technicians and management for available positions nationwide. Submit your resume today!

Corporate Field Service

Territory Manager, Northern Region (NY/NJ/PA/MD/DC)

The Territory Manager will manage and control Field Service Technician performance, equipment installation and performance, operating costs, Time & Material work and quality to achieve established goals and objectives. The Territory Manager will communicate with customers to ensure customer satisfaction levels are met or exceeded, that customers maintain their service contract relationship with BranchServ and to contribute to our efforts to increase service contract revenues. The Territory Manager will act as an integral part of the Regional management team by actively contributing to Territory and Region revenue growth, margin expansion and customer satisfaction metrics attainment.

Essential Functions

Assure customer satisfaction levels for service and installation are met or exceeded throughout assigned territory.

Managing Team Manpower: Regularly review and approve all service manpower requirements following established manpower guidelines. Including installation support, project support, training schedules, vacations, major account support, team meetings, skills assessment, cycle counts, and any other service needs. Supervise a team of 12-20 technicians.
Product & Service Sales: Work independently to provide service and product proposals to new accounts, working to develop and secure new business relationships. Work in a team environment to support existing sales efforts in the development, installation and profitability of new sales to existing customers.
Cycle Count Activity: Request worksheets and provide to Field Service Technicians, work with CSR and Supply Chain to coordinate scheduling of cycle counts, data entry and variance request.
Manage Subcontractors: Coordinate projects (i.e. vault PM’s) with subcontractor, ensuring calls are closed out in our Field One system. Coordination and interface with all departments to ensure all cost and revenues are captured correctly.
WO Escalation: Handle any urgent matters that affect Field Service Technician and customers as they arise.
General Follow-up: Interface/communicate to ensure projects or commitments are on schedule and completed, including parts or product availability. Ensure WO numbers are received for installation or projects and are closed properly in a timely fashion. Check billed work WO’s to ensure customers are invoiced for work performed.
Drive revenue and margin growth objectives within territory and manage KPIs to ensure attainment of customer SLAs

Key Qualifications

Minimum of a 2-year Technical Degree in Engineering Systems, Business Administration or Management or equivalent experience. Architectural, engineering or construction industry experience is highly desirable.
Good business and problem solving skills.
Proven track record of managing multiple projects/tasks simultaneously.
Demonstrated ability to manage projects and people successfully.
Ability interface with customers and function well in a team environment.
Strong leadership skills; ability to communicate effectively (oral/written); and ability to satisfy customers.
Solid organizational skills.
Proficiency in Microsoft Office.
Electronics certification/license.
Hands-on technical and operations managerial experience a plus.

To submit an application for the position, email your resume to jobs@branchserv.com and provide a completed Disclosure Authorization Form , Standard Release Form and Application. Human Resources phone inquiries should be directed to 203.403.4224.

Disclosure Authorization Form > Apply Now >

Customer Service Representatives (Bethel, CT and Cornelius, NC) – No Positions Currently Available

Essential Functions For Ticket Creation CSRs:

Answering calls from the ACD Line.
Creating work orders from the service inbox for the assigned territory.
Creating work orders from the Corrigo / Portal Phone Calls dashboard (needs to be checked every 10-15 mins).

Essential Functions For CSRs Who Are Also Admins to Dispatchers (in addition to the above):

Sub Invoice closeouts in ROC inbox for the assigned territory.
Finance reject and dispatch reviews for the assigned territory. This should be checked 3x/day (11am, 1pm and 3:30pm) as this is what drives finance’s ability to invoice the ticket.
Time stamps corrections / adjustments for the assigned territory. This includes Technician Still Assigned queue on dashboard. This should be checked 2x/day (mid-morning/late afternoon).
Aged ticket research and closure for the assigned territory.
HOLD tickets and closure for the assigned territory.

Disclosure Authorization Form > Apply Now >

Resource Coordinators (Bethel, CT and Cornelius, NC)

Resource coordinators are responsible for scheduling BranchServ technicians to resolve open and pending service calls, ensure tickets are closed out and resolved with proper and required information for resolution to end-users (customers and Technicians). Coordinators will work closely assisting and supporting account managers, territory managers, internal and external business partners for service work order resolution. Support will be provided by clearly communicating in a user-friendly, professional manner.

Essential Functions:

Deliver service and support updates and resolutions to internal and external business partners;
Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders;
Gather customer’s/technicians’ information and determine next steps and resolution;
Generate work order tickets in accordance to service requests submitted by BranchServ customers;
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues to account management per Client specifications;
Redirect problems and escalations to appropriate resource;
Accurately process and record call transactions using a ticketing system;
Schedule BranchServ service technicians using ticketing system in effort to meet customer priorities and SLAs;
Ensure tickets have required information for closure process;
Manage client service request inbox for requests and updates.
Monitor part tracking and work to schedule technicians upon part arrival;

Key Qualifications:

Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities

Disclosure Authorization Form > Apply Now >

Field Service Technician Trainees

No Current Opportunities

The Field Service Technician Trainees responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers.

Trainees will be enrolled in our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Key Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

*Focused on cash recycling and electronic security where noted.
**Focused on lock work where noted.

Disclosure Authorization Form > Apply Now >

Field Service Technicians

Nationwide Opportunities with Immediate Needs as Follows:

Automation/TCR Technicians (drive-ups, automation) – New York: Albany; Virginia: Charlottesville
Physical Security Technicians (vault door, drive-ups) – Colorado: Denver Metro area; Louisiana: New Orleans; NYC 5 Boroughs: Westchester and Orange Counties, North Jersey/Passaic or near GWB
Physical and Electronic Security Technicians – Texas: Austin, Dallas, San Antonio; Arizona: Phoenix; North Carolina: Rocky Mountain and Wilson

The Field Service Technician’s responsibility is to respond to, diagnose and resolve field service issues for BranchServ service customers. Field Service Technicians are required to demonstrate core competencies in the area to which they are assigned: physical security, electronic security and/or automation. Certifications may also be required.

The chosen candidate will learn our business by attending our comprehensive Training Development Program in Cornelius, NC. The program includes classroom training combined with on-the-job field training with an assigned mentor.

Key Qualifications:

All applicants are required to pass a comprehensive background check.
All applicants are required to pass a drug test.
High school diploma required.
Graduate of technical training school preferred, but not required.
Certifications as necessary for assigned geographies and business groups.
Valid state driver’s license in good standing.
Solid written and verbal communication skills.
Motivated, self-starter

Disclosure Authorization Form > Apply Now >