Given the months-long coronavirus pandemic, and the sweeping changes that have resulted, many shifts in consumer behavior have indeed begun to solidify. This includes how Americans approach their banking, and nowhere is this felt more than in the retail branch.
While bank and credit union branches are here to stay as a key physical touchpoint, they may be forever changed by the events of 2020. What will a post-pandemic branch look like? How will changes in consumer behavior and expectations shape the FI industry moving forward? How can you put an emphasis on white-glove service with reduced branch foot traffic?
Our latest eBook “Post-Pandemic Planning for FIs: Taking a Data-Driven Approach” highlights 7 key issues branches should consider as they make the needed operational pivots, and helps you prepare to respond with the same level of agility with which you coped with the pandemic itself. Download our eBook today!