After 10 years of operation, Windows 7 is on its last legs, but Windows 10 is slated to more than adequately fill the shoes of its long-running predecessor.
Although Microsoft's latest OS has been around for a few years now, banks and credit unions are putting the pedal to the replacement metal, driven by the understanding that technical support for the legacy software will end mid-January 2020.
However, in recent months, some are questioning whether the sense of urgency is worth it. Citing various frustrations including cost, service disruptions and short product life cycles, critics contend the rigmarole makes the transition an unpleasant task that may ultimately be unnecessary.
"Banks and credit unions will be glad that they took actions when they did."
Any change is difficult, particularly when it feels like you aren't the one behind the wheel. But at the end of the day, banks and credit unions will be glad they took the action when they did.
Let's examine the main challenges detractors are pointing to and how to overcome them.
1. Claim: Updating to Windows 10 costs too much time and money
When you have many ATMs in operation – 27% of FIs have between 500 and 2,000, according to ATM Marketplace – and only so many hours in a day, overhauling these machines can be a pricey endeavor, costing potentially tens of thousands of dollars in downtime and manual labor.
But by continuing to use the same old OS, you're playing with fire. What will you do if Windows 7 suddenly encounters functionality problems you can't address with an in-house fix? You could touch base with a troubleshooting service, but what if the fix requires an update that doesn't exist? That's a very real possibility, because Microsoft is closing the door on Windows 7 on January 14, 2020. And reversing course to a proprietary OS that is not well-supported creates compatibility, security and management problems too numerous to list.
As far as value is concerned, Windows 10 just may be the most technically advanced OS to ever hit the market. This means many of the functionalities that weren't supported on legacy systems are available for use now. As such, purchase and installation may more than pay for itself by virtue of increased ATM usage among customers.
2. Claim: Windows 10 will force me to replace my existing ATM fleet
Technological innovation is a lot like time: It marches on, whether we're ready to go with it or not. On the plus side, technological ingenuity fosters growth and development, thus creating the avenue for ongoing improvement. But on the negative, the pace with which state-of-the-art machinery becomes yesterday's news can be a bit frustrating, given that consumers always pine for whatever is next.
You can understand, then, why future-proofing is so important. By fully and comprehensively upgrading your core systems, obsolescence will be the least of your worries in the years ahead. Windows 10 is expected to be the industry standard OS through 2024 at a minimum.
If meeting the needs of your customer is your FI's core function, Windows 10 is your go-to OS. BranchServ specializes in Windows 10 optimization. We also have the service and tutorial capabilities so you don't feel like a fish out of water, which can happen with any operational transition. At BranchServ, we have round-the-clock support for anything and everything you need to improve efficiencies and enhance operability.
Arrange a free demo and find out for yourself.