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For clients who prefer to pay as they go, BranchServ offers its
OnDemandSM
service solution. OnDemand clients have access to responsive service,
the most experienced team of field service technicians in the
industry and our extensive parts inventories—all at discounted
time and material rates. BranchServ delivers the highest service
levels in the industry by investing in people, technology and
infrastructure.
The Right People
Our experienced technicians are extensively cross-trained with
an average of over 20 years of experience. They are ONLY measured
by client satisfaction, never on equipment sales—putting
them on the client's side to prolong the life of assets.
In the Right Place
BranchServ's world-class call center operation dispatches OnDemandSM
service requests based on the nature of the equipment problem—combining
information about not just the location of the Field Technician,
but his particular expertise and existing parts inventory. This
ensures not only the fastest response, but the fastest resolution.
With the Right Parts & Equipment
We have relationships with all leading vendors and maintain
extensive inventories of parts in our vehicles, at local
service centers and at our central warehousing facility. Vendors
also feed service vehicles directly, providing the Technician
with the quickest possible access to parts. With an extensive
inventory of parts from defunct manufacturers such as Mosler and
LeFebure, we often can repair equipment our competitors might
replace.
Field Service Technicians are fully equipped
with all of the tools necessary to perform both standard and emergency
service calls, including full sets of combination keys, key cutting
machines, specialty scopes, drill rigs and diagnostic equipment
to enable them to perform tasks in a fraction of the time. Every
Technician is supported by the BranchServ field service network,
including our state-of-the-art central lock, key and machine shops.
Local BranchServ Service Centers can also deploy mobile equipment
to job sites within hours, perform efficient large-scale key cutting
projects and provide refinishing and part fabrication for out-of-production
equipment.
Read more about our Service
Approach, on that page.
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