04/03/2006
BranchServ Launches TotalServSM
Program
BETHEL, CT April 3, 2006 - BranchServ (www.branchserv.com),
the leading supplier of physical security equipment and
service to U.S. branch banking networks, today announced
a new name for its innovative, all-inclusive service program.
The newly named TotalServSM
program offers clients the industry's highest level of service
for a single annual service fee.
"We created TotalServ in response to the needs of
our clients. Retail banks are tired of getting thousands
of service invoices and having to constantly monitor the
performance of their service providers," said Thomas
P. Brennan, the President and CEO of BranchServ. "TotalServ
represents a total paradigm shift. TotalServ clients receive
unlimited service calls and scheduled maintenanceincluding
travel, labor and partsall for an annual service fee.
The TotalServ program completely aligns our interests with
those of our clients. We succeed by keeping equipment in
service and by minimizing, not maximizing, service calls,"
added Mr. Brennan.
TotalServSM clients receive
a level of responsiveness that is unparalleled in the branch
service industry. Every component of the service experience
is client-focused for the particular needs of the individual
client. From customized parts inventories that cover the
installed base of a client's out-of-production equipment
to priority call routing and dedicated Client Service teams,
the TotalServSM experience
wraps the client branch operation in total service assurance.
"TotalServ grew from our intimate understanding of
not just service requirements, but how branch equipment
supports both the security and efficiency of the operation,"
noted Paul Vercellin, BranchServ VP of Sales. "Eliminating
the administrative overhead of accounting for individual
transactions has allowed us to redirect those resources
toward providing improved service levels and proactive maintenance.
For clients, that not only translates to lower overall equipment
costs, but also reduced equipment downtime and a more satisfied
end customer," Mr. Vercellin added.
Founded in 1999 as a division of Custom Vault Corporation,
BranchServ provides physical security equipment and service
solutions to over 3,000 bank and credit union branches from
Maine to Florida, including 3 of the 10 largest branch banking
networks in the United States. The fastest growing service
provider in the industry, BranchServ combines unparalleled
experience and product knowledge with a client-driven service
focusempowering branch networks to improve operational
efficiency, lower overall costs, enhance the end customer
experience and maintain security standards.
BranchServ is headquartered in Bethel, Connecticut with
Service Centers in Boston, New York, Washington D.C. and
Charlotte.
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