Our Executive Team

Thomas P. Brennan

President and Chief Executive Officer

Tom Brennan is the President and Chief Executive Officer for Custom Vault Corporation, the parent company of BranchServ. He left GE in 1984 to establish the CustomVault business; now a global industry leader in high-security modular vault solutions. In 1999, Brennan steered the company into the financial services segment, leading to the establishment of Custom Vault Corporation’s BranchServ division. BranchServ has since ascended to market leadership in security, automation and service for banks and credit unions nationwide. He holds a BS in Mechanical Engineering from Villanova University.

Todd Michalka

Chief Financial Officer

Todd Michalka joined Custom Vault Corporation, the parent company of CustomVault and Branchserv, in 2016 as Chief Financial Officer. He previously worked at KPMG, Muehlstein & Co, IBM and, most recently, EXSIF Worldwide, a Berkshire Hathaway Company, where he served as Director of Finance & Accounting. A CPA, Michalka holds an MBA with a Finance & Accounting Concentration from the University of Connecticut, and a Bachelor of Science Degree in Accounting from Xavier University.

David Pepin

Chief Operating Officer

David Pepin joined BranchServ as Vice President of Sales in 2013 and led the charge for the company’s Branch Transformation initiative, ultimately ascending to the position of Chief Operating Officer with oversight for sales, service and all related support functions. Prior to joining BranchServ, he worked with NCR Corporation, ArcaTech Systems, and Diebold. Pepin holds an AS in Electronics Technology, a BS in Business from the College of Our Lady of The Elms, an MBA in Finance from Western New England University, and has participated in management training and leadership development at Columbia University.

Eric Sheppard

Vice President, Business Process Optimization and IT

Eric Sheppard joined the company as part of the Checkpoint/CheckView acquisition in 2012; assuming the position of Vice President, Support Services. He was tapped for his current position in 2016, and charged with infrastructure development for BranchServ to improve inter-departmental collaboration and optimize business practices. His efforts support enhanced corporate productivity and performance. Prior to joining BranchServ, Sheppard was the Sales Manager Checkpoint/CheckView and President for Security Corp. He is a graduate of Clemson University.

Andrew Golden

Vice President, Professional Services

Andrew Golden joined BranchServ in 2016 to head up BranchServ’s Professional Services division, and is specifically charged with managing our indirect sales channel and TCR deployment methodology. Prior to joining BranchServ, he worked as a Professional Services Director at NCR Corporation, and has almost a decade of experience in TCR business development. Golden has a BS in Finance from the University of Massachusetts.

Dan Miller

Vice President, Business Development

Dan Miller joined BranchServ in 2017 to target business development efforts specifically for BranchServ automation. A banker by trade, he managed a 60 branch financial institution before logging 17 years in retail bank technology sales and consulting. Miller was most recently a Senior Branch Transformation Director at NCR Corporation.

Karen Palmer

Vice President, Southern Region Service

Karen Palmer joined BranchServ in 2015. She is responsible for service and support of the Southeast and South Central Regions. Prior to joining BranchServ, Palmer worked at Wittenbach Business Systems, Diebold and Pitney Bowes. She has been in the business of customer service for over 30 years, most notably as a Regional Service Manager in the Southeast covering multiple states for Diebold. Palmer holds an AS in Electronic Technology, and has completed coursework in Business Management at Medaille College in Buffalo, NY.

Jim Briganti

Vice President, Northeast Service

Jim Briganti joined BranchServ in 2016. Mr. Briganti is responsible for service and support of the Northeast Region. Prior to joining BranchServ, he worked on the banking side with Connecticut Bank & Trust Co., Fleet Bank, and most recently with Webster Bank. And on the financial services support side, Briganti logged 17 years at Diebold as a Regional Service Manager and ATM Cash Services Manager. He earned an Associate’s Degree in Accounting from Tunxis Community College and will be receiving a Bachelor’s Degree from Southern New Hampshire University in December, 2017.